OK so I worked a few years ago at Convergys and before I left I wrote down some experiences that happened to me and to some of the others. So here we go:
Help Desk: What anti-virus program do you use?
Customer: Netscape
Help Desk: That is not an anti-virus program
Customer: Oh sorry........Internet Explorer
-------------------------------------------------------------------------------------------------
Customer: I have a huge problem. A friend has placed a screen saver on my computer but everytime I move the mouse it disappears
-------------------------------------------------------------------------------------------------
Help Desk: Tech support, may I help you?
Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Help Desk: Uhhhhh....Pardon? I don't understand your problem
Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you would finally be helping me?
-------------------------------------------------------------------------------------------------
Help Desk: How can I help you?
Customer: I am writing my first email
Help Desk: Oh, and what seems to be the problem
Customer: Well, I have a letter a, but how do I get the circle around it.
-------------------------------------------------------------------------------------------------
For the record:
"demanda"=lawsuit
"demander"=to get sued
(This conversation is in Spanish)
Customer: Ma'am, Comcast wants to sue me!! Why? I've been a customer for a long time!!!
Agent: Sir, please calm down, how do you know you'r getting sued
Customer: *starts crying* I got a letter from Comcast
Agent: And what did it say?
Customer: You can now get onDemand
-------------------------------------------------------------------------------------------------
This finally got to this point after something that the customer said at one point earlier....
Agent: Can you turn you TV on?
Custumer: Ok....it works....wait let me try something....oh no now it's snowy
Agent: Can you turn your box on?
Customer: Oh, the pictures back...let me try something else...now it's a blank screen
Agent: Ma'am can you turn your TV back on?
Customer: Oh ok, now there's a picture...let me try something...now it's snow again
Agent: Turn you box back on!
This went on for at least 3-5 minutes. Then....
Customer: What button do I press? Can you show me?
Agent: Ma'am I can't see you!
Customer: Oh you can't....I thougt you could
-------------------------------------------------------------------------------------------------
Agent: Is your TV snowy?
Customer: No, its really nice outside
-------------------------------------------------------------------------------------------------
Customer: My box exploded
Agent: Literally exploded
Customer: No, there was a pop and it started smoking
-------------------------------------------------------------------------------------------------
Help Desk: Can I get your phone number area code first
Customer: (irate) I already gave my number to the last girl.....oh all right.....(customer starts puching in the phone number)
Agent: (waits till beeping done) No Ma'am you need to tell me the phone number
(The last girl was the automotive system)
-------------------------------------------------------------------------------------------------
Help Desk: What kind of computer do you have?
Customer: A white one
-------------------------------------------------------------------------------------------------
Customer: Hi this is Celine. I can't get my diskette out.
Help Desk: Have you tried pressing the buttons?
Customer: Yes, sure, it's really stuck
Help Desk: That doesn't sound good. I'll make a note
Customer: No...wait a minute....I haven't inserted it yet...it's still on my desk....sorry
-------------------------------------------------------------------------------------------------
Help Desk: Click on the 'my computer' icon on the left of the screen.
Customer: Your left or my left?
-------------------------------------------------------------------------------------------------
Help Desk: Good day! How may I help you?
Male customer: Hello?........I can't print
Help Desk: Would you click on start for me and....(cut off)
Male customer: Listen pal, don't start getting technical on me! I'm not Bill Gates damn it!
-------------------------------------------------------------------------------------------------
Customer: Hi, good afternoon, this is Martha. I can't print. Everytime I try it says "Can't find printer!" I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it......
-------------------------------------------------------------------------------------------------
Customer: I have problems printing in red
Help Desk: Do you have a color printer?
Customer: Aaaaaah.....thank you!
-------------------------------------------------------------------------------------------------
Help Desk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket
-------------------------------------------------------------------------------------------------
Help Desk: And now hit F8
Customer: It's not working
Help Desk: What did you do exactly?
Customer: I hit the F-key 8 times as you told me, but nothing is happening
-------------------------------------------------------------------------------------------------
Customer: My keyboard is not working anymore
Help Desk: Are you sure it's plugged into the computer?
Customer: No, I can't get behind the computer
Help Desk: Pick up the keyboard and walk 10 paces back
Customer: Ok
Help Desk: Did the keyboard come with you?
Customer: Yes
Help Desk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ahhhh.....that one does work.
-------------------------------------------------------------------------------------------------
Help Desk: Your password is the small letter 'a' as in apple, a capital letter 'V' as in Victor and the number 7
Customer: Is that 7 in capital letters?
-------------------------------------------------------------------------------------------------
A customer couldn't get on the internet
Help Desk: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Help Desk: Can you tell me what the password was?
Customer: Five stars
-------------------------------------------------------------------------------------------------
That's all folks!